Category Archives: terms and conditions

Terms and Conditions

About us : Africology is a holistic skincare company providing safe cosmetics to the consumer.

Use of Site:  You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty:  The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights:  We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use all reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy:  We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail (support@africology-usa.com)

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links:  In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability:  Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously. However, unforeseen circumstances may cause delays. Should we be faced with such an occurrence Africology cc will contact you via email and provide a revised shipping schedule.

Delivery Policy:  When you click to make a purchase with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping:  Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages:  Occasionally packages are returned to us marked ‘undeliverable’. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing:  Order processing will not begin until we receive a confirmed order and full payment.

Returns Policy & Procedure

If for any reason you are not entirely satisfied, you may return any item in its original condition and packaging for a full refund within 7 working days from receipt of delivery. Provided that you tell us within seven working days after the day on which you received the products that you intend to return the item.
Within the order, you will find a delivery note with details of your order and invoice number. If the items listed on the dispatch note do not match those contained in your package. Please notify us immediately by calling our Customer Services department on  573-826-9577.
STEP 1 – notifying us of your intention to return your order
Should you wish to return your order, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at support@africology-usa.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide you with written acknowledgement of your request to return goods. Please provide full details of the order number, and invoice number and the goods which are being returned. Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2 – completing the necessary documentation
Once you receive the return acknowledgement email, please complete the Returns Form in the email, including a brief description of the products being returned, original order number and invoice number. This form must then be sent with the returned items. To help us maintain high standards of future customer service, please indicate the reason (if any) for your return in the space provided. Please retain a Copy of the Returns Form for your records.

STEP 3 – returning the product
Returns by post to the following address:
Africology USA LLC. – 4107 Brentwood Dr. Columbia, MO 65203

Please note that all parcels must be returned within 14 working days of delivery of the goods to you.

  • Africology USA LLC. accepts no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt).
  • Africology USA LLC. accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns Form.
  • You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the goods by recorded delivery. This will be required by us only in the unlikely event that the goods are not successfully returned despite being sent by recorded delivery.

STEP 4 – calculating your refund
After the returned items have arrived at our distribution centre, they will be examined and the appropriate refund will be calculated.
We will refund you the price you paid for the goods which we receive back inclusive of the initial delivery charge.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, no refund will be available. You will be responsible for arranging for such goods to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such goods.
We will refund the price paid by you for goods (inclusive of the initial delivery charge) when we have received the returned goods in their original condition at our distribution center.  Notification will be via email.
We will refund such sums by crediting your credit/debit card (as applicable), or refunding back your electronic transfer.

STEP 5 – processing refund
We will process the applicable refund and notify you by email when your refund has been processed.
Your statutory rights remain unaffected. Please note that you may cancel this contract if you give us notice by telephone or by email at any time before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.

Cancellation & Returns policy

Should you wish to cancel your order before it has been dispatched, please email us at support@africology-usa.com.  This e-mail address is being protected from spambots. You need JavaScript enabled to view itimmediately.

International customers should make use of a courier that offers:

•Shipment tracking.
•Insurance of your package for safe return and declares the full value of the shipment. Without this, you will be held liable for loss and damages.

Disclosure of outlet country at time of payment:
United States of America

Payment Options and Pricing:

All transactions will be processed in American Dollars ($)

Africology USA LLC. endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Africology USA LLC. reserves the right to change pricing at any time without prior notice.

Credit Card:  We accept MasterCard and Visa credit cards. If you do not have a credit card, please utilise one of the other payment options. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready.

Direct Deposit: You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please e-mail us your deposit slip to us to

support@africology-usa.com to ensure your payment is confirmed and order shipped as quickly as possible.
For more information about how to order, special order requirements and other payment options, please contact our Support Team and email support@africology-usa.com .  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Security Policy:
1.Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2.Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3.The Merchant does not have access to credit details.
4.Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring:  We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law: The Conditions will be exclusively governed by and construed in accordance with the laws of America whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions:  We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent:  I understand that all the designs and trademarks are registered to Africology USA LLC. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Africology USA LLC. for any civil action or any legal action deemed necessary against me.

 

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